Shipping & Returns
SHIPPING POLICY
GENERAL
RapKC.com ships WORLDWIDE.
We strive to ship your order within 1-2 days of receiving payment.
We maintain at least a 90% stock availability at all times. Some products are
special order
items. Please allow 4-5 additional days for noted products.
If an item from your order is out of stock or back-ordered, you will receive an
email or call from us informing you and asking you how you wish to proceed. You
may choose to wait for the item to be re-stocked, choose a replacement item, or
choose a refund on the out of stock item.
NUMBER OF MEDIA (SHIPPING UNITS)
The amount you are charged for shipping depends on the size and number of media
on your order. In general, the number of media will be the same as the number
of discs on the order. An individual CD, DVD, video game or audiocassette is
considered one shipping item, while a VHS video, CD box set, or accessory
product, because of their larger size, can be considered two or more shipping
items. RapKC will notify you of any specialty shipping rates that may apply to
your order.
UNITED STATES
RapKC.com offers flat rate shipping within the continental United States, at a
rate of $3.00 for the first item, and $1.00 for each additional item added to
your order.
INTERNATIONAL
For international orders,
RapKC.com offers flat rate shipping of $15.00 for the first item and $1.00 for
each additional item on an order. If you have any further questions please
email us at info@rapkc.com
International Ordering Tips Listed are some helpful reminders for customers
shipping to international locations:
1. International customers are responsible for all local import fees and duties
associated with your order. Check with local authorities concerning any
applicable taxes, duties, and/or customs delays before placing your order. We
are not responsible for any of these fees or delays.
2. Some countries place restrictions on certain imports, and some of these
imports are banned altogether. Please check with your local authorities before
placing an order. While we can refund the merchandise cost if an item is
returned to us due to import restrictions, we cannot refund the shipping and
handling charges. In some cases, customs officials will confiscate the
restricted items, in which case we cannot refund the merchandise or the
shipping and handling costs.
3. When ordering internationally, please be patient for the arrival of your
order. There are many delays that may occur that are beyond our control caused
by such things as weather, language barriers, duties, taxes, import
restrictions, and customs services. Please be understanding of the complexity
of this operation and allow 30 business days before declaring an international
shipment lost in transit and requesting reshipment. Again, please read all
policies carefully before placing your international order. Thank you!
MILITARY
We gladly ship to our brothers and sisters in the military and armed forces
around the world. We are more than happy to ship to a FPO/APO address. Please
just include a note with your order and list any additional shipping
information you can.
RETURNS
RapKC generally offers no returns or exchanges on any item. However, we do make
exceptions in some limited cases. Contact us at info@rapkc.com if you feel you
deserve a refund or exchange.
Miscellaneous Shipping Questions?
Email: info@rapkc.com
